Frequently Asked Questions

Ordering & Scent Selection

Can I try a scent before committing to a full bottle?
Yes — our Discovery Set and Sample Pack let you try multiple FRAVE aroma oils before choosing your signature scent.

Do I need a FRAVE diffuser to use FRAVE aroma oils?
FRAVE aroma oils are designed and tested for use with FRAVE diffusers, like the Lumix and Air LUX Plug-in Diffusers, to deliver the best fragrance experience. We recommend pairing FRAVE oils with a FRAVE diffuser for optimal performance.

Using Your Diffuser

Is FRAVE's diffuser waterless?
Yes. FRAVE diffusers, including Lumix, use waterless diffusion technology — no water, heat, or mess required.

Can I control my diffuser remotely?
Select FRAVE diffusers, including Lumix, can be controlled through a mobile app for scent scheduling and intensity adjustment.

Where should I place my diffuser?
For the best experience, place your diffuser in a well-ventilated area, away from direct sunlight and water, and out of reach of children and pets.

Shipping

Where do you ship?
FRAVE currently ships to addresses within the United States only. We do not offer international shipping at this time.

How long will my order take?
Orders are typically processed within 2–3 business days. After shipping, estimated delivery is 3–5 business days via UPS. You'll receive an email with tracking information once your order ships.

Is shipping free?
Shipping charges are calculated at checkout based on your order. The Whole Home Scenting Sample Pack ships free.

Returns & Refunds

What is your return policy?
You have 30 calendar days from the date you received your order to return an item. Items must be unused, in their original packaging, with proof of purchase.

How long do refunds take?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method.

Who pays for return shipping?
Customers are responsible for return shipping costs, which are non-refundable and may be deducted from your refund.

Commercial & Corporate

Do you offer scenting for businesses?
Yes. FRAVE offers Commercial Scenting solutions for offices, spas, retail, and hospitality spaces — visit our Commercial Scenting page to learn more.

Do you offer corporate gifts?
Yes. Visit our Corporate Gifts page or contact us directly to discuss bulk and branded gifting options for clients and employees.

Contact

How can I reach FRAVE?
Email us at info@fravehome.com, call +1 (929) 533-2053, or chat with us on WhatsApp.